00480nam a2200157Ia 4500 160808s2003 xx 000 0 eng d 0070584796 eng R4344 CC Patterson, Kerry Crucial conversations: tools for talking when stakes are high / by Kerry Patterson New Delhi : Tata McGraw-Hill, 2003. Communication - International Interpersonal Relations 215580 215580 0 0 0 0 ENG LIB LIB 2016-08-12 11 2 R4344 p3 292849 2024-10-03 2024-09-02 2024-09-02 2016-08-12 BK